A few people in our community have noticed that their bank has expired and some are noticing that it expires more often than they would expect.

We wanted to clarify why banks expire, there are 2 reasons:

  1. 90 day consent rule - Open Banking requires we ask for permission to access your account every 90 days, after 90 days the bank linking shows as expired
  2. Open Banking is still new, at times some banks perform changes to their APIs this means we need to apply those changes and then the banks end up being unlinked. We're working hard to get this improved so your account remains linked for the 90 days.

How do I link my bank?

  1. Go to profile
  2. Click on Banks
  3. Enter your PIN
  4. Click on re-link bank

Thank you everyone for your patience and for helping us get there!